Refunds & Support

Refund Policy

Last updated: 2026-10

This page explains the refund window for VPNLS subscription plans and data packs, what qualifies and what does not, how to submit a request, and how refunds are returned for the three payment methods: Alipay / WeChat / USDT. The terms below apply.

Refund guarantee: a full refund can be requested within 7 days of your first payment, no questions asked. You do not need to give a reason; once the order and payment record are verified, the refund goes back through the original payment channel.

1. Refund window and coverage

The refund window starts when the order is paid successfully and runs for 7 days. Requests submitted inside the window are handled under the terms on this page. Orders past the window are no longer eligible for a no-questions-asked refund, but you can still open a ticket in the user panel about routes or client issues and technical support will look into them.

The refund guarantee covers monthly subscription plans and data packs bought with your first payment:

  • Monthly plans: ¥9.9/month for 60GB, ¥18/month for 250GB and ¥28/month for 500GB; data resets every month on the day the plan was activated.
  • Data packs: ¥158 for 300GB, ¥358 for 1000GB and ¥658 for 3000GB. Use them at your own pace — they never expire.

A data pack's validity and the refund window are two separate things: the window only limits when you can request a refund, not how long you can use the data. Unused allowance does not expire over time.

2. When a refund can be requested

Once the order is verified, the following cases are refunded in full:

  • Requests submitted within 7 days of your first payment. No-questions-asked refunds do not require a reason, and having connected to a route or used a small amount of data does not affect your request.
  • Payment went through but the subscription was not activated — for example, the order status does not match the payment record.
  • The client cannot be imported on any of Windows / macOS / iOS / Android / Linux, and technical support confirms in the ticket that it cannot be resolved.

3. When a refund does not apply

  • Requests submitted more than 7 days after the first payment.
  • Second and later paid orders on the same account. No-questions-asked refunds apply to the first payment only; if a later order needs to be looked at, please explain the situation in a ticket.
  • The monthly data allowance was used up inside the refund window, or usage clearly exceeds a normal trial. For example, on the ¥9.9 plan with 60GB, using all 60GB within the window falls into this category.
  • The account has been used in breach of the terms: sharing or reselling the subscription link or account, or using the service for activity that violates the terms of use.
  • The price difference from upgrading a plan mid-term. The difference is prorated by remaining days and applied to the new plan; it is not refunded as a separate order.

4. How to request a refund and what to include

Refund requests are submitted through a ticket in the user panel. The process:

  1. Open a ticket: sign in to the user panel, start a ticket and state that you would like a refund.
  2. Provide order details: your username, order number, payment method (Alipay / WeChat / USDT) and payment time.
  3. Verification: the order and payment record are checked to confirm it is a first payment within the 7-day window.
  4. Refund issued: once verified, the refund is sent back through the original payment channel and the result is posted in the same ticket.

Accounts are registered with a username and password — no email address required. Identity is verified by username and order number, so please make sure the details in your ticket are accurate.

5. Refund arrival and original channel returns

Refunds always go back to the original payment channel — never to another account or a third party's account. Each payment method is handled as follows:

  • Alipay / WeChat: returned to the original payment account. Arrival time depends on the channel's own processing and settlement schedule; the refund is issued as soon as verification passes, and we cannot influence how fast the channel credits it.
  • USDT: returned to the original payment wallet address. Please provide that address in the ticket. On-chain transactions cannot be reversed once sent, and funds sent to an incorrect address cannot be recovered; arrival is confirmed by the on-chain record.

The refund amount is the amount actually paid on the order. Once the refund is complete, the subscription benefits tied to that order end and any data pack allowance already issued is reclaimed.

6. Other notes

  • These terms may be updated as the service changes; the version on this page applies. Requests already submitted are handled under the terms in effect when they were submitted.
  • If you disagree with the outcome, you can keep replying in the same ticket for a manual review.
  • Payment is accepted only via Alipay / WeChat / USDT — no other payment methods are used.
  • For anything not covered on this page, the site's Terms of Use apply.

Where to request a refund

Refunds, order verification and route issues are all handled through tickets in the user panel. Accounts are registered with a username and password — no email address required — and identity is verified by username and order number.

Open a ticket View plans